TIMING OF YOUR SHIPMENT
Most orders are processed and shipped within two (2) to five (5) business days. No orders are shipped on Saturday or Sunday. Please allow additional handling time for international packages and larger orders. You will receive an automated shipping confirmation email the day your order has shipped.
All domestic orders are shipped via USPS Ground Advantage™ (Insured) or Priority Mail® (Insured). General shipping times for USPS Ground Advantage™ (Insured) is two (2) to five (5) business days from the date of shipment confirmation from Coastal Classic Creations®. For Priority Mail® (Insured), general shipping times are one (1) to three (3) business days from the date of shipment confirmation from Coastal Classic Creations®. These are transit averages and are not guaranteed by the carrier. We do not offer expedited, guaranteed, or overnight shipping and will not be held liable for packages that do not arrive within the estimated delivery time set forth by the carrier.
FREE USPS DOMESTIC SHIPPING
When free USPS domestic shipping is offered during a promotional period, the choice of USPS service options is decided by Coastal Classic Creations® at the time of the shipment. Customers will be notified by email of their tracking information.
INTERNATIONAL SHIPPING
All international orders are shipped via Priority Mail International® (Insured) or First Class Package International Service™ (Insured). Delivery times for Priority Mail International® (Insured) is generally six (6) to ten (10) business days from the date of shipment confirmation from Coastal Classic Creations®. Delivery time for First Class Package International Service™ (Insured) is generally seven (7) to 21 days from the date of shipment confirmation from Coastal Classic Creations®. These are transit averages and are not guaranteed by the carrier.
Exceptions: We are unable to adhere to our shipping policy for any of the following reasons, which are beyond our control:
Incorrect billing or shipping address
Payment delay or issue
Delays due to severe weather conditions
Delays attributed directly to the carrier
Extremely high order volume
HOW SHIPPING RATES ARE DETERMINED
For all orders, shipping charges are calculated and automated within our shopping cart system and all charges are clearly visible during the checkout process.
DAMAGED PACKAGES
If a package arrives damaged, we will request pictures of the damaged items, including package and packaging. Once the pictures are reviewed, based on the type of damage, our insurance carrier may request the item to be shipped to them for inspection and/or salvaged value. Depending on the type of damage, the insurance carrier may request that an affidavit be completed and signed stating that the items were damaged upon delivery. We ask that you hold on to the damaged property until the claim is fully resolved.
LOST PACKAGES
If the tracking information from the carrier shows that the package was delivered, but there is a complaint that the package has not been received, an investigation will ensue. Our insurance company will request that an affidavit be completed and signed stating that the parcel was not delivered or not received. We can submit an insurance claim for most shipments 24 hours after an order has shipped and up to 120 days from the shipping date. Orders will not be reshipped, nor will any replacement or refund issue, until disposition of the insurance claim.
If a customer places two or more orders and the customer claims non-receipt of two or more orders despite confirmed delivery by the United States Postal Service, Coastal Classic Creations reserves the right to cancel any subsequent order from that customer. There are no exceptions, alterations, or customizations to this policy and the order will be canceled.
Note: Fraudulently reporting that an order was lost is a federal crime that will be reported to the United States Postal Inspection Service and to your nearest law enforcement agency.
ADDITIONAL INFORMATION FOR INTERNATIONAL ORDERS
Shipping International Orders as Gifts
Pursuant to United States Code Title 13, Section 305, "An article purchased on the Internet to give to another person as a gift is not considered a gift by customs".
Duties and Taxation
Coastal Classic Creations® is not responsible for any duties, taxes or other associated import fees that your country may impose. These additional costs are the sole responsibility of the buyer. No refunds will issue for failure to pay custom charges by the buyer, nor will refunds issue for any miscommunication between buyers and their local postal authorities, such as failure to notify buyer of postal or custom charges. Should packages be returned to Coastal Classic Creations® for any such occurrence, no refunds will issue to the buyer, and charges for reshipment of the package will be the responsibility of the buyer. Coastal Classic Creations® will not pay import fees that your country may impose based on a failure to read this Shipping Policy page, or for any other reason, nor will any refund, or exchange issue for brokerage fees or custom fees.
Orders Held Up At Your Country's Border and Disposal Issues
While we try our best to deliver your order as described in the order confirmation e-mail sent to you, we are unable to guarantee that the parcel will reach you in the exact time frame stated.
Any country or nation, at anytime, can hold your order for reasons that they may suspect as warranted. This usually involves a parcel search, product quarantine, or items within the parcel that may cause some concern with customs officials. These held up orders are not the responsibility of Coastal Classic Creations® and can only be resolved by you and your local postal authorities. In the event that your country's inspection agency quarantines, disposes or otherwise discards material which is not allowed into your country, this will become the sole responsibility of the buyer and, Coastal Classic Creations® will not issue a replacement nor refund for such occurrences. It is the responsibility of the buyer to know what is allowed into their respective country and what is not.
